Risk & Fraud Lead
(Gibraltar or Remote)
B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe and we recruit the best talent globally, regardless of location.
Overview
Successful candidates will have a natural ability to work as part of a team, but also on their own initiative as well as having confidence to make decisions, prioritise workload and meet deadlines under pressure. They will be required to deal with KYC, Fraud Risk, Payments and Chargeback across our platform.
Areas of Responsibility:
The duties of the Employee will include but not be limited to the following responsibilities:
Own the process of reviewing profiles for high Operational risk and finding existing fraud trends by analyzing accounts and transaction patterns, as well as propose and implement system improvements to fight fraud and protect customers.
Own the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts.
Identify fraud patterns through in depth reviews of customer gameplay, payments and assessing customer activity.
Maintain and constantly deepen the knowledge of fraud situation in the industry.
Share information and make suggestions for improvements to fraud operations.
Review and monitor customer account registration, purchase and redeem daily tasks
Perform daily reviews of chargebacks, alerts and customer payment activity.
Serve as a first point of contact for payment escalations from the CS Team
Own the process of reviewing "hard case" KYC documents via Jumio
What we are looking for…
Understanding of fraud methodologies and tools, ideally with an understanding of gaming or eCommerce
Excellent prioritization and organisational skills, adaptable and flexible with an ability to multi-task and work under pressure
Strong analytical skills to detect and identify weaknesses in the systems; as well as identify the root cause of the weakness
Goal oriented individuals with a strong focus on completing tasks and producing high quality results within a fast-paced environment
High level of attention to detail, flexible and reliable.
Good communication skills, both written and spoken and good command of English
Excellent analytical skills
Highly motivated, team player, able to work on own in initiative
Decision making and problem-solving skills are a must.
Benefits
Competitive salary
Flexibility and remote work
Training and development
International collaboration with our teams based around the world
Fast growing business where the sky's the limit for your career