Overview

As a Chargeback Analyst you are going to be responsible for the evaluation of accounts with disputed transactions /chargeback concerns. Part of your role is to perform a thorough investigation and come up with the best decision that will mitigate the risk for the business.

Areas of Responsibility

• Detect, investigate and perform risk analysis regarding reported chargebacks and return transactions.

• Analyze account history and trends and take appropriate actions on accounts.

• Perform investigations not limited to validation of banks, credit card issuers, phone matches, IP search, external checks etc.

• Provide a full information in a response to concerns from other departments regarding chargeback concerns.

• Perform patterning procedure to know if there are accounts with similar pattern.

• Perform a complete review of the documents sent by the customer for additional information for the investigation.

• Review, investigate, and resolve chargeback disputes accurately and in a timely manner while adhering to rules and regulations.

• Make decision based on the results of the fraud investigation and place the appropriate sanction or restriction.

• Prepare necessary documentation to defend chargeback disputes.

• Monitor dispute rate and maintain and provide detailed reports of all chargebacks received and status update.

• Provide a detailed report on monthly reconciliations between chargeback won, updates and bank accounts.

• Contribute best practice recommendations for chargeback reduction and process improvement.

• Work collaboratively with other teams, communicate chargeback irregularities and fraud trends, and share suggested handling and sanctions to minimize fraud. 

What we are looking for...

• Minimum of 2+ years of experience in chargeback or dispute processing.

• Bachelor's degree in any course or at least 2 years in college.

• Strong knowledge of Visa/MasterCard rules and procedures.

• Preferably with experience dealing with USA/European Gaming account.

• Has good attention to detail.

• Great time management and organizational skills.

• Can communicate in written and spoken English in a business environment.

• Need to be able to solve problems in a fast and efficient manner. 

• Ability to multi-task, prioritize, and manage time effectively without micro-management.

• Has interpersonal, communication and presentation skills.

• Has the ability to cope under pressure.

• Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems.

Important Requirements

• Willingness to work outside on a shifting schedule/weekend/holidays

• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:

  • • PC – Intel i5 4th Gen (or higher) – self provided

    • Minimum OS Version: Windows 10 or higher

    • Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)

    • Minimum RAM: 8 GB

    • Minimum HDD Space: 1 GB

    • Headset: USB Headset (noise-canceling)

    • Web Camera (for team meetings)

    • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

    • Backup Internet provider

Benefits

• Competitive salary

• Flexibility and remote work 

• Training and development

• International collaboration with our teams based around the world

• Fast growing business where the sky's the limit for your career