Chargeback Analyst
(Remote)
B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe and we recruit the best talent globally, regardless of location.
Overview
As a Chargeback Analyst you are going to be responsible for the evaluation of accounts with disputed transactions /chargeback concerns. Part of your role is to perform a thorough investigation and come up with the best decision that will mitigate the risk for the business.
Areas of Responsibility
Detect, investigate and perform risk analysis regarding reported chargebacks and return transactions.
Analyze account history and trends and take appropriate actions on accounts.
Perform investigations not limited to validation of banks, credit card issuers, phone matches, IP search, external checks etc.
Provide a full information in a response to concerns from other departments regarding chargeback concerns.
Perform patterning procedure to know if there are accounts with similar pattern.
Perform a complete review of the documents sent by the customer for additional information for the investigation.
Review, investigate, and resolve chargeback disputes accurately and in a timely manner while adhering to rules and regulations.
Make decision based on the results of the fraud investigation and place the appropriate sanction or restriction.
Prepare necessary documentation to defend chargeback disputes.
Monitor dispute rate and maintain and provide detailed reports of all chargebacks received and status update.
Provide a detailed report on monthly reconciliations between chargeback won, updates and bank accounts.
Contribute best practice recommendations for chargeback reduction and process improvement.
Work collaboratively with other teams, communicate chargeback irregularities and fraud trends, and share suggested handling and sanctions to minimize fraud.
What we are looking for...
Minimum of 2+ years of experience in chargeback or dispute processing.
Bachelor's degree in any course or at least 2 years in college.
Strong knowledge of Visa/MasterCard rules and procedures.
Preferably with experience dealing with USA/European Gaming account.
Has good attention to detail.
Great time management and organizational skills.
Can communicate in written and spoken English in a business environment.
Need to be able to solve problems in a fast and efficient manner.
Ability to multi-task, prioritize, and manage time effectively without micro-management.
Has interpersonal, communication and presentation skills.
Has the ability to cope under pressure.
Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems.
Important Requirements
Willingness to work outside on a shifting schedule/weekend/holidays
You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
PC – Intel i5 4th Gen (or higher) – self provided
Minimum OS Version: Windows 10 or higher
Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
Minimum RAM: 8 GB
Minimum HDD Space: 1 GB
Headset: USB Headset (noise-canceling)
Web Camera (for team meetings)
Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.
Backup Internet provider
Benefits
Competitive salary
Flexibility and remote work
Training and development
International collaboration with our teams based around the world
Fast growing business where the sky's the limit for your career