Overview

The role of Account Verification Specialist is to review documentation for customer accounts and verify payment methods used by the customers. To be successful in this role, a strong attention to detail and good decision-making abilities are required.

Areas of Responsibility

KYC also known as "Know Your Customer," is a procedure use by financial institutions to evaluate customer identities and risk levels to prevent financial crimes.

• Review document alerts and process KYC profiles to ensure adherence to policies and best practices of the company.

• Conduct Enhanced Due Diligence (EDD) reviews on high-risk customers and obtain additional KYC documents when necessary.

• Ensure document integrity and that all high-risk customers will be reviewed.

• Verify payment method used by the customer and assess if documentation is needed.

• Provide a complete evaluation of possible risks in the account and coordinate with the relevant team for further handling.

• Provide active and complete assistance to the Customer Support with the document and payment verification queries.

• Collect, record, and manage the information on customers in an internal database.

• Constantly monitor progress and status of assigned cases.

• Evaluate policies and procedures to determine compliance and recommend improvements to processes.

• Escalate operational, system and policy issues immediately.

• Collaborate with various internal teams to ensure consistency of documentation practice across the company.

• Make day to day decisions without or with little supervision.

• Efficiently manage ad hoc tasks for effective project management.

What we are looking for...

• Minimum of 2+ years of experience in a n KYC (Know Your Customer) or AML (Anti Money Laundering) or Risk Management.

• Bachelor's degree in any course or at least 2 years in college.

• Preferably with experience dealing with USA/European Gaming account.

• Can communicate in written and spoken English in a business environment.

• Ability to multi-task, prioritize, and manage time effectively without micro-management.

• Has interpersonal, communication and presentation skills.

• Has problem-solving and decision-making abilities.

• Has analytical skills and must be keen to details.

• Has the ability to cope under pressure.

• Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems

• Has commercial awareness and the ability to understand broad business issues.

Important Requirements

• Willingness to work outside on a shifting schedule/weekend/holidays

• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:

  • • PC – Intel i5 4th Gen (or higher) – self provided

    • Minimum OS Version: Windows 10 or higher

    • Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)

    • Minimum RAM: 8 GB

    • Minimum HDD Space: 1 GB

    • Headset: USB Headset (noise-canceling)

    • Web Camera (for team meetings)

    • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

    • Backup Internet provider

Benefits

• Competitive salary

• Flexibility and remote work 

• Training and development

• International collaboration with our teams based around the world

• Fast growing business where the sky's the limit for your career