Account Verification Specialist
(Remote)
B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe and we recruit the best talent globally, regardless of location.
Overview
The role of Account Verification Specialist is to review documentation for customer accounts and verify payment methods used by the customers. To be successful in this role, a strong attention to detail and good decision-making abilities are required.
Areas of Responsibility
KYC also known as "Know Your Customer," is a procedure use by financial institutions to evaluate customer identities and risk levels to prevent financial crimes.
Review document alerts and process KYC profiles to ensure adherence to policies and best practices of the company.
Conduct Enhanced Due Diligence (EDD) reviews on high-risk customers and obtain additional KYC documents when necessary.
Ensure document integrity and that all high-risk customers will be reviewed.
Verify payment method used by the customer and assess if documentation is needed.
Provide a complete evaluation of possible risks in the account and coordinate with the relevant team for further handling.
Provide active and complete assistance to the Customer Support with the document and payment verification queries.
Collect, record, and manage the information on customers in an internal database.
Constantly monitor progress and status of assigned cases.
Evaluate policies and procedures to determine compliance and recommend improvements to processes.
Escalate operational, system and policy issues immediately.
Collaborate with various internal teams to ensure consistency of documentation practice across the company.
Make day to day decisions without or with little supervision.
Efficiently manage ad hoc tasks for effective project management.
What we are looking for...
Minimum of 2+ years of experience in a n KYC (Know Your Customer) or AML (Anti Money Laundering) or Risk Management.
Bachelor's degree in any course or at least 2 years in college.
Preferably with experience dealing with USA/European Gaming account.
Can communicate in written and spoken English in a business environment.
Ability to multi-task, prioritize, and manage time effectively without micro-management.
Has interpersonal, communication and presentation skills.
Has problem-solving and decision-making abilities.
Has analytical skills and must be keen to details.
Has the ability to cope under pressure.
Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems
Has commercial awareness and the ability to understand broad business issues.
Important Requirements
Willingness to work outside on a shifting schedule/weekend/holidays
You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
PC – Intel i5 4th Gen (or higher) – self provided
Minimum OS Version: Windows 10 or higher
Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
Minimum RAM: 8 GB
Minimum HDD Space: 1 GB
Headset: USB Headset (noise-canceling)
Web Camera (for team meetings)
Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.
Backup Internet provider
Benefits
Competitive salary
Flexibility and remote work
Training and development
International collaboration with our teams based around the world
Fast growing business where the sky's the limit for your career